A knowledge-based infotronics supervisory system for intelligent service automation

W. M. Wang, Chi Fai Cheung, Wing Bun Lee, S. K. Kwok

Research output: Journal article publicationJournal articleAcademic researchpeer-review

2 Citations (Scopus)


With the effect of globalization, today's physical asset management (PAM) activities are becoming more and more complex and it is essential to make optimal use of knowledge of PAM. However, conventional methods of PAM relying on condition-based maintenance are inadequate to attain the multi-perspective of an enterprise for accomplishing knowledge management, proactive maintenance planning, and intelligent service automation in order to drive the continuous improvement of the enterprise. This paper presents a knowledge-based infotronics supervisory system (KISS) that integrates Infotronics, automatic supervision, and multi-agent and various artificial intelligence technologies to achieve these purposes. A prototype system has been built and evaluated through a trial implementation in a semi-conductor industry.
Original languageEnglish
Pages (from-to)745-758
Number of pages14
JournalProceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture
Issue number5
Publication statusPublished - 1 Dec 2006


  • Agent technology
  • Infotronics
  • Knowledge management
  • Physical asset management
  • Service automation

ASJC Scopus subject areas

  • Industrial and Manufacturing Engineering
  • Mechanical Engineering


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