@inproceedings{e1b37359517e47f99e675cd2d7306f16,
title = "A kano-based quick-response product configuration system under industry 4.0",
abstract = "Based on Cyber physical system (CPS) and the Internet of things (IoT), the smart production system is capable to suit diverse customers{\textquoteright} manufacturing requirements. It has the potential to provide digital configure-to-order (CTO) services in a quick response time. To achieve this potential, a new conceptualization of quick-response product configuration system, which translates the voice of customers to technical specifications, is proposed. It is expected that the proposed system can enhance the communication between the customers and the manufacturers. We adopt the Kano model to receive the voice of customers as inputs and generate a product configuration as outputs which can meet customer{\textquoteright}s requirements. A case study and a product configure system for ordering assistance are demonstrated in this work.",
keywords = "Industry 4.0, Kano model, Order acquisition and fulfilment, Product configuration system",
author = "Lee, {Ching Hung} and Fan Li and Chen, {Chun Hsien} and Chenyu Lin",
note = "Funding Information: The authors wish to acknowledge the support from the National Research Foundation (NRF) Singapore and Delta Electronics International (Singapore) Pte Ltd., under the Corporate Laboratory@ University Scheme (Ref. SCO-RP1; RCA-16/434) at Nanyang Technological University, Singapore, New Start-up Fund of Xi{\textquoteright}an Jiaotong University , under Grant 7121192301. Funding Information: The authors wish to acknowledge the support from the National Research Foundation (NRF) Singapore and Delta Electronics International (Singapore) Pte Ltd., under the Corporate Laboratory@ University Scheme (Ref. SCO-RP1; RCA-16/434) at Nanyang Technological University, Singapore, New Start-up Fund of Xi?an Jiaotong University, under Grant 7121192301. Publisher Copyright: {\textcopyright} 2019 The authors and IOS Press.; 26th ISTE International Conference on Transdisciplinary Engineering, TE 2019 ; Conference date: 30-07-2019 Through 01-08-2019",
year = "2019",
month = oct,
day = "7",
doi = "10.3233/ATDE190108",
language = "English",
series = "Advances in Transdisciplinary Engineering",
publisher = "IOS Press BV",
pages = "63--71",
editor = "Kazuo Hiekata and `Brian Moser and Brian Moser and Masato Inoue and Josip Stjepandic and Nel Wognum",
booktitle = "Transdisciplinary Engineering for Complex Socio-technical Systems - Proceedings of the 26th ISTE International Conference on Transdisciplinary Engineering",
}