A graph-based context-aware requirement elicitation approach in smart product-service systems

Zuoxu Wang, Chun Hsien Chen, Pai Zheng (Corresponding Author), Xinyu Li, Li Pheng Khoo

Research output: Journal article publicationJournal articleAcademic researchpeer-review

56 Citations (Scopus)


The paradigm of Smart product-service systems (Smart PSS) has emerged recently owing to the edge-cutting Information and Communication Technology (ICT) and artificial intelligence (AI) techniques. The unique features of Smart PSS including smartness and connectedness, value co-creation and data-driven design manner, enable the collection and analysis of large volume and heterogeneous contextual data to extract useful knowledge. Therefore, requirement elicitation, as a critical process for new solution (i.e. product-service) design, can be conducted in a rather context-aware manner, assured by those massive user-generated data and product-sensed data during the usage stage. Nevertheless, despite a few works on semantic modelling, scarcely any reports on such mechanism in today's smart, connected environment. Aiming to fill this gap, for the first time, a graph-based context-aware requirement elicitation approach considering contextual information within the Smart PSS is proposed. It leverages the pre-defined product, service, and condition ontologies together with Deepwalk technique, to formulate those concepts as nodes and their relationships as the edge of the proposed requirement graph. Implicit stakeholder requirements within a specific context can be further derived based on such interrelationships in a data-driven manner. To demonstrate its feasibility and effectiveness, an example of smart bike share system is addressed to illustrate the requirement elicitation process. It is hoped that this explorative study can offer valuable insights for the service providers who would like to extract requirements not only from the voice of customers but also from the user-generated data and product-sensed data.

Original languageEnglish
Pages (from-to)635-651
Number of pages17
JournalInternational Journal of Production Research
Issue number2
Publication statusPublished - 18 Dec 2019


  • context-awareness
  • graph embedding
  • information modelling
  • ontology
  • product-service systems
  • requirement elicitation

ASJC Scopus subject areas

  • Strategy and Management
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering


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