A framework of memory management and tourism experiences

Vincent Wing Sun Tung, Ming Chu Lin, Hanqin Qiu, Aimin Zhao

Research output: Journal article publicationJournal articleAcademic researchpeer-review

56 Citations (Scopus)


This research first develops a conceptual model to link relevant concepts in psychology and tourism research to each stage of the long-term memory (LTM) system. It combines insights from mindfulness, positive affect, and quality of conscious experience to understand how tourists encode information; research in short-term memory and working memory as well as social identity to address the consolidation of information; and concepts of remembering, false memory, and storytelling to highlight information retrieval. Next, focus groups were conducted to examine how practitioners are helping tourists encode, consolidate, and retrieve their memories in the context of this model (Study 1). Finally, in-depth interviews were conducted to complement the practitioner’s perspective by reflecting the tourist’s voice that is relevant in each stage of the LTM system (Study 2). Overall, this research connects findings from the practitioner’s viewpoint with the tourist’s voice to present a framework of memory management and tourism experiences.
Original languageEnglish
Pages (from-to)853-866
Number of pages14
JournalJournal of Travel and Tourism Marketing
Issue number7
Publication statusPublished - 2 Sept 2017


  • Long-term memory system
  • management
  • marketing
  • memorable experience
  • tourism experience

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Marketing


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