A framework for benchmarking the value management process

Sik Wah Fong, Qiping Shen, Eddie W.L. Cheng

Research output: Journal article publicationJournal articleAcademic researchpeer-review

34 Citations (Scopus)

Abstract

Aims at developing an analytical framework for benchmarking value management. After a review of the extant literature on value management, identifies several critical success factors and related performance metrics. These critical success factors, such as management commitment, facilitator's skills, brainstorming, group effectiveness, customer satisfaction, etc., represent the key characteristics of the value management methodology. Such a framework provides a foundation for researchers to undertake further research on benchmarking value management. It also serves as an evaluation platform for value management teams to assess their performance.
Original languageEnglish
Pages (from-to)306-316
Number of pages11
JournalBenchmarking: An International Journal
Volume8
Issue number4
DOIs
Publication statusPublished - 1 Oct 2001

Keywords

  • Benchmarking
  • Management
  • Performance measurement
  • Success
  • Value

ASJC Scopus subject areas

  • Business and International Management

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