A feelings-as-information approach to the relationship between customer-to-customer interaction and service satisfaction

M. Heijink; Yuwei Jiang

A feelings-as-information approach to the relationship between customer-to-customer interaction and service satisfaction

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research › peer-review

Original language	English
Publication status	Published - 2015
Event	Association for Consumer Research (ACR). Asia-Pacific Conference - Duration: 1 Jan 2015 → …

Conference

Conference	Association for Consumer Research (ACR). Asia-Pacific Conference
Period	1/01/15 → …

Cite this

@conference{a91ab9c82fd94846bc250bbb891d2465,

title = "A feelings-as-information approach to the relationship between customer-to-customer interaction and service satisfaction",

author = "M. Heijink and Yuwei Jiang",

year = "2015",

language = "English",

note = "Association for Consumer Research (ACR). Asia-Pacific Conference ; Conference date: 01-01-2015",

}

A feelings-as-information approach to the relationship between customer-to-customer interaction and service satisfaction. / Heijink, M.; Jiang, Yuwei.
2015. Paper presented at Association for Consumer Research (ACR). Asia-Pacific Conference.

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research › peer-review