A fair staff allocation rule for the capacity pooling of multiple call centers

Pengfei Guo; Mingming Leng; Yulan Wang

doi:10.1016/j.orl.2013.06.005

A fair staff allocation rule for the capacity pooling of multiple call centers

Pengfei Guo
, Mingming Leng
, Yulan Wang

Research output: Journal article publication › Journal article › Academic research › peer-review

9 Citations (Scopus)

Abstract

We construct a cooperative staffing game to investigate how to fairly allocate a reduced number of staff among multiple call centers that pool (centralize) their capacities. We show that this game is essential and submodular, and, thereby, convex with a non-empty core. We also propose a neat Shapley value-characterized staff-allocation rule, which exists in the core of the game.

Original language	English
Pages (from-to)	490-493
Number of pages	4
Journal	Operations Research Letters
Volume	41
Issue number	5
DOIs	https://doi.org/10.1016/j.orl.2013.06.005
Publication status	Published - 11 Jul 2013

Keywords

Call center pooling
Cooperative game
Shapley value
Square-root safety staffing rule

ASJC Scopus subject areas

Software
Management Science and Operations Research
Industrial and Manufacturing Engineering
Applied Mathematics

More information

10.1016/j.orl.2013.06.005

Cite this

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KW - Shapley value

KW - Square-root safety staffing rule

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DO - 10.1016/j.orl.2013.06.005

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A fair staff allocation rule for the capacity pooling of multiple call centers

Abstract

Keywords

ASJC Scopus subject areas

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