A fair staff allocation rule for the capacity pooling of multiple call centers

Pengfei Guo, Mingming Leng, Yulan Wang

Research output: Journal article publicationJournal articleAcademic researchpeer-review

6 Citations (Scopus)

Abstract

We construct a cooperative staffing game to investigate how to fairly allocate a reduced number of staff among multiple call centers that pool (centralize) their capacities. We show that this game is essential and submodular, and, thereby, convex with a non-empty core. We also propose a neat Shapley value-characterized staff-allocation rule, which exists in the core of the game.
Original languageEnglish
Pages (from-to)490-493
Number of pages4
JournalOperations Research Letters
Volume41
Issue number5
DOIs
Publication statusPublished - 11 Jul 2013

Keywords

  • Call center pooling
  • Cooperative game
  • Shapley value
  • Square-root safety staffing rule

ASJC Scopus subject areas

  • Software
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering
  • Applied Mathematics

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