A cross-border workflow management framework for measuring the performance of warehouse operations

H. Y. Lam, King Lun Tommy Choy, Sai Ho Chung, T. C. Poon

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

Abstract

With the trend of manufacturing businesses moving from Hong Kong to Mainland China, the supply chain operation mode for logistics service providers (LSPs) is changing from local to cross border. In this business environment, logistics operations become complex in that customer orders need to be fulfilled across two regions. Therefore, the LSPs need to have to plan well and coordinate transportation and warehousing activities to facilitate the order fulfillment process (OFP). In this paper, a cross border workflow management framework (WMF) is proposed to help users to plan for the fulfillment of various customer orders with the most suitable resources and handling sequences within the warehouse. In addition, the concept of warehouse resources management (WRM), embracing the casebased reasoning technique and a rule-based mechanism, is introduced to enhance the flow of OFP. By following WMF in the pilot study, better customer order fulfillment with more efficient use of warehouse resources is achieved.
Original languageEnglish
Title of host publicationSCMIS 2010 - Proceedings of 2010 8th International Conference on Supply Chain Management and Information Systems
Subtitle of host publicationLogistics Systems and Engineering
Publication statusPublished - 1 Dec 2010
Event2010 8th International Conference on Supply Chain Management and Information Systems: Logistics Systems and Engineering, SCMIS 2010 - Hong Kong, Hong Kong
Duration: 6 Oct 20108 Oct 2010

Conference

Conference2010 8th International Conference on Supply Chain Management and Information Systems: Logistics Systems and Engineering, SCMIS 2010
CountryHong Kong
CityHong Kong
Period6/10/108/10/10

Keywords

  • Artificial intelligence
  • Order fulfillment process
  • Resources management
  • Warehouse management system

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Information Systems and Management

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