超文化交際: 以上海和倫敦兩地酒店對客戶線上負面評 論回復的面子策略為例

超文化交際: 以上海和倫敦兩地酒店對客戶線上負面評論回復的面子策略為例

Dongying Wu, 王雪柳

Research output: Chapter in book / Conference proceeding › Chapter in an edited book (as author) › Academic research › peer-review

@inbook{35d31fff4ff843f8bd3af388379e0c7b,

title = "超文化交際: 以上海和倫敦兩地酒店對客戶線上負面評論回復的面子策略為例",

author = "Dongying Wu and 雪柳王",

year = "2021",

month = jan,

language = "Chinese (Simplified)",

isbn = "978-7-5213-2301-6",

pages = "1--14",

booktitle = "跨文化研究論叢",

publisher = "外語教學與研究出版社",

}