成为管理者–酒店实习者技能习得叙事分析

This study explores skill acquisition during a six-month-long work-based hotel internship program. Specifically, it examines what skills are learned by interns, the succession of skill acquisition, and the extent to which interns are trained as future managers. Narrative analysis is conducted with 344 longitudinal work reflections of 21 interns from 12 upscale hotels. Three layers of learning outcomes are discovered. The acquisition of position-based ability precedes hospitality ability; self-development occurs across the six months and is confirmed at the end of the internship. The technical skills that a future manager needs are most effectively learned. The human skills of a prospective manager are improved albeit challenges.