2020 Emerald Literati Award - Highly Commended papers

Prize: Prize (research)

Description

The article 'Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters' has been selected as a Highly Commended Paper in the 2020 Emerald Literati Awards.

Citation
Luo, J., Wong, A., King, B.E.M, Liu, M. & Huang, G. (2019). Co-creation and co-destruction of service quality through customer-to-customer interactions: why prior experience matters, International Journal of Contemporary Hospitality Management, 31:3, 1309-1329, https://doi.org/10.1108/IJCHM-12-2017-0792
Granting OrganisationsEmerald Group Publishing