Personal profile
Education/Academic qualification
Bachelor of Management, Shandong Normal University
Master of Management, Shandong University
Doctor of Management, Shandong University
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Dive into the research topics where Yun Zhang is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
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Collaborations and top research areas from the last five years
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Research output
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Communication modality, authenticity, and continuance usage intention of GenAI chatbots: A media richness theory perspective
Yang, H., Song, H., Zhang, Y., Ma, E. & Yang, A., Feb 2026, In: Tourism Management. 112, 105273.Research output: Journal article publication › Journal article › Academic research › peer-review
5 Link opens in a new tab Citations (Scopus) -
Development of the artificial intelligence powered service innovation capability scale
Zhou, J., Zhang, Y. & Wang, H. Y., May 2026, (E-pub ahead of print) In: Service Industries Journal.Research output: Journal article publication › Journal article › Academic research › peer-review
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Embracing imperfection: employee empowerment and learning from errors from the lens of positive psychology
Zhang, Y., Ma, E. & Xu, F. Z., 11 Mar 2026, In: International Journal of Contemporary Hospitality Management. 38, 3, p. 832-851 20 p.Research output: Journal article publication › Journal article › Academic research › peer-review
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From flow moments to enduring memories: How destination coolness inspires tourists’ revisiting and storytelling
Feng, L., Zhang, Y., Xu, F. Z. & Meng, F., Mar 2026, (E-pub ahead of print) In: Journal of Vacation Marketing.Research output: Journal article publication › Journal article › Academic research › peer-review
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Serving up stereotypes? How and when stereotype (in)congruity influences customer behavioral intentions toward ethnic restaurants
Zhang, Y., Xu, Y., Zhang, H., (Sam) Kim, S. & Cheung, C., Feb 2026, In: International Journal of Hospitality Management. 133, 104415.Research output: Journal article publication › Journal article › Academic research › peer-review
3 Link opens in a new tab Citations (Scopus)