Research output per year
Research output per year
Personal profile
Education/Academic qualification
Hotel, Restaurant, and Institutional Management, Doctor of Philosophy, Pennsylvania State University
Award Date: 10 Aug 2019
Network
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Research output
- 121 Citations
- 4 h-Index
- 12 Journal article
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Rounding up for a cause: The joint effect of donation type and crowding on donation likelihood
Hwang, Y. H., Choi, S. & Mattila, A. S., Feb 2021, In: International Journal of Hospitality Management. 93, 102779.Research output: Journal article publication › Journal article › Academic research › peer-review
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The Effect of Smart Shopper Self-Perceptions On Word-Of-Mouth Behaviors in the Loyalty Reward Program Context
Hwang, Y. H. & Mattila, A. S., 2021, (Accepted/In press) In: Journal of Hospitality and Tourism Research.Research output: Journal article publication › Journal article › Academic research › peer-review
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The impact of customer compassion on face-to-face and online complaints
Hwang, Y. H. & Mattila, A. S., 2 Oct 2020, In: Journal of Hospitality Marketing and Management. 29, 7, p. 848-868 21 p.Research output: Journal article publication › Journal article › Academic research › peer-review
Open Access -
The interplay between social crowding and power on solo diners’ attitudes toward menus with popularity and scarcity cues
Hwang, Y. H., Su, N. & Mattila, A., 9 Apr 2020, In: International Journal of Contemporary Hospitality Management. 32, 3, p. 1227-1246 20 p.Research output: Journal article publication › Journal article › Academic research › peer-review
1 Citation (Scopus) -
What recovery options to offer for loyalty reward program members: Dollars vs. Miles?
Hwang, Y. H., Gao, L. & Mattila, A. S., May 2020, In: International Journal of Hospitality Management. 87, 102496.Research output: Journal article publication › Journal article › Academic research › peer-review
1 Citation (Scopus)