School of Hotel and Tourism Management

Activities

Activities per year 1991 2019 2023 2024

• 256 Editorial work for journals
• 54 Invited talk
• 29 Organizer / committee member
• 13 Office holder / member of board
• 59 More
  • 12 Office holder / member of committee
  • 12 Office holder / member of other professional body
  • 7 Consultancy
  • 7 Academicians
  • 6 Examination
  • 5 Office holder / member of council
  • 5 Oral presentation
  • 2 Participant
  • 2 Other
  • 1 Review of books, other publications, or software

Activities per year

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• Customer Service Training

  Chan, S. W. E. (Lead consultant)

  Oct 2016 → Jul 2017

  Activity: Consultancy

• Creating Remarkable Client Experience at Citibank

  Chan, S. W. E. (Lead consultant)

  Oct 2014 → Jun 2016

  Activity: Consultancy

• The Hospitality School of Ho Chi Minh City, Vietnam

  Chan, S. W. E. (Lead consultant)

  Nov 2010 → Jan 2011

  Activity: Consultancy

• Taking Room Reservations and Professional Guest Registration

  Chan, S. W. E. (Lead consultant)

  Jul 2008

  Activity: Consultancy

• Handling Complaints

  Chan, S. W. E. (Consultant)

  Jan 2003 → Mar 2003

  Activity: Consultancy

• Understanding of Hotel Operations and Service Quality

  Chan, S. W. E. (Lead consultant)

  Aug 2001 → Sept 2001

  Activity: Consultancy

• Improving Guest Service and Hotel Revenues in Front Office

  Chan, S. W. E. (Lead consultant)

  20 Oct 2000 → 27 Oct 2000

  Activity: Consultancy