Understanding of Hotel Operations and Service Quality

Chan, S. W. E. (Lead consultant)

Activity: Consultancy

Description

Appointed by Metropark Hotel as Training Consultant to tailor-make a 48-hour training programme for the hotel's newly-recruited operation staff, in Aug and Sept 2001, before its opening in Oct 2001. Teaching materials were designed for the hotel to enhance staff skills and understanding of front office operations, housekeeping, food and beverage operations and the service standards of the hotel.
PeriodAug 2001Sep 2001
Work forMetropark Hotel, Hong Kong
Degree of RecognitionLocal